Frequently Asked Questions

Everything you need to know about shopping with Bory.

What are your shipping times and costs?

We offer standard shipping which typically takes 3-7 business days. Orders over $50 qualify for free shipping, while a flat rate of $5.99 applies to smaller orders.

What is your return policy?

Bory offers a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all Bory products come with a standard 12-month manufacturer's warranty against defects in materials and workmanship.

Can I change or cancel my order after it's been placed?

We process orders quickly, but if you contact us within 1 hour of placement, we will do our best to modify or cancel your order before it reaches our warehouse.